RCSA NSW Workshop, 'Telephone Skills to Triple your Sales'

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For further information, please contact Events NSW at cpargeter@rcsa.com.au

The information below is provided as reference for those who have already registered. This service is provided by InfoTec Communications.

How to get more prospects, leads and appointments immediately! 

Session Summary
Jenny Cartwright, author of the new release “Don’t Get Hung Up!” (How to Sell Products and Services by phone) presents this full day workshop for everyone who conducts business by phone. 

What you will cover on this workshop:

• Why Telemarketing works
• How to present more professionally on the telephone
• How to build rapport with customers fast
• How to prospect and qualify the decision maker
• How to get seven out of ten appointments on the telephone in one hour
• How to make a sales presentation
• How to turn every enquiry into a sale
• How to get add-on business on incoming and outgoing calls
• Follow-up techniques, customer service
• How to get referrals
• The steps to preparation and planning:

      How to:

• Achieve targets
• Write a script that works
• Handle objections
• Prepare calls
• Prepare yourself
• Create a telemarketing system (organisation, of call-back times, paperwork and information send-outs)
• How to overcome call reluctance 

(If you currently use a sales script, please bring it with you.  You will have the opportunity to work on this during the day to make it work better for you.) 

Who should attend
Anyone who conducts business by phone.  

About the presenter
Jenny Cartwright
Jenny has been in Sales and Marketing for the last 32 years achieving outstanding results. Her knowledge is essential for everyone who promotes products and services.  She was National Marketing Manager of the Telford Hotel Group, International Marketing Manager of Centralian Tours and Product Development Manager of Insight International Tours before changing to a career in telesales. 

From 1991 – 1997, through direct mail and telemarketing campaigns, she very successfully promoted Tom Hopkins and Anthony Robbins on four of their visits to Australia, Zig Ziglar, Sales Congress 91,92,93,94,95,96 and 97, James Rohn, Denis Waitley, Harvey Mackay, Michael Gerber and Jay Abraham. 

Since 1995 Jenny has been conducting in-house customised sales, telesales and customer service training for companies and individuals in NSW, Queensland and Victoria. Examples of some of her clients are Chandler Macleod, ING, Australian Associated Press, Accor Hotels, Fujitsu, Australian Casualty and Life, Macquarie Corporate Telecommunications, Phillips Components, 360 HR, APS Chemicals. 

Jenny is an accredited trainer and coach.  She gained recognition in 1998 as an accredited speaking member of the National Speakers Association and graduated from Coach-U University in the same year which qualifies her to work as a corporate sales, marketing and personal success coach. She wrote the first telemarketing course for TAFE in 1995 and has written customised training and coaching courses for numerous companies since. 

When & Where
Friday 30th May 2008
Registration at 9:15am
Event from 9:30am to 4:30pm 

RCSA NSW
Level 6 / 17 Castlereagh St
(Between Hunter St & Martin Place)
SYDNEY  NSW 

Investments
Member $605.00 including $55.00 GST
Non Member $907.50 including $82.50 GST 

Inclusions
Workbook, morning and afternoon tea 

APR Points
Attending this program entitles you to claim SEVEN points towards APR Status.

Information Prepared by
Jeni Smith - Continuing Professional Education Administration
RCSA New South Wales & ACT
Level 6 / 17 Castlereagh Street
SYDNEY, NSW 2000
P: +02 9922 3477
F: +02 9922 3443
E: jsmith@rcsa.com.au
www.rcsa.com.au 

Booking Terms & Conditions 
This event is governed by the RCSA Terms and Conditions. These are located on the RCSA Website at www.rcsa.com.au/documents/terms_and_conditions_events.pdf. 

This event will be open until the Close of Business on 28th May 2008 unless booked out earlier. 

Click “Next” to Book
Please ensure that you complete your booking details carefully, including spelling of names, entering addresses and emails.

Payment accepted online by American Express, Diners Club, MasterCard and Visa.

For help, please see the Terms and Conditions or contact the RCSA on the details above for further information.