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RCSA VIC Workshop 'Dealing with Difficult Clients'
This site has been closed for registrations.
For further information, please contact Events NSW
at cpargeter@rcsa.com.au
The information below is provided as reference for those who have already registered. This service is provided by InfoTec Communications.
Turn your difficult clients into loyal advocates with this interactive one-day workshop.
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In this course you will discover a simple-to-use framework for understanding your clients’ fundamental needs and drivers. You will explore client behaviour when all is going well and see what can happen when their fundamental needs are not met!
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The course promotes a depth of people understanding through experiential learning techniques.
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Learn how to decode behaviour and bring your client relationships back on track to create loyal advocates and guaranteed repeat business.
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Areas covered in the workshop:
• A new framework to understand how different people think and behave
• The 4 drivers your clients live by
• How to listen with intent
• The 10 worst behaviours
• The 9 ‘take charge’ techniques to turn conflict into cooperation
In a marketplace where expectations of speed-of-response and quality-of-service are always increasing these skills will be invaluable in every client interaction.
Who should attend?
This workshop would suit all consultants, team leaders or managers at any level of experience as the techniques taught are applicable from your first transactional interaction to managing preferred supplier relationships.
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About the Presenter
Isabelle Phillips B. (ADULT ED), MRCSA
Isabelle Phillips B. (ADULT ED), MRCSA is the Director of Mackerel Sky, a company dedicated to seeing business leaders achieve excellence.
Isabelle’s 15 plus years of experience in talent attraction, retention and development for top tier organisations enables her clients to gain the edge they are looking for.
Using her accreditations and experience in coaching, training and psychometrics Isabelle works with her clients to assist them develop highly effective sales and leadership styles to promote sustainable business growth. She has a passion for developing inspiring leaders who create great places to work.
Her coaching and training style is built upon genuine care for her clients’ growth and development. Out of this Isabelle’s clients experience moments of self-awareness; 'aha! moments' that springboard personal development. Isabelle holds accreditations in Training, Coaching, Psychometrics and Type.
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Where & When
Thursday 3rd July 2008
Registration at 8:45am
Event from 9:00am to 5:00pm
Ether Conference Centre (Mercure Hotel)
265-281 Little Bourke Street
MELBOURNE VIC
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Investment
Member $605.00 including $55.00 GST
Non Member $907.50 including $82.50 GST
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Included
Workbook, morning and afternoon tea
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APR Points
Attending this program entitles you to claim EIGHT points towards APR Status.
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Information Prepared by
Jeni Smith - Continuing Professional Education Administration
RCSA New South Wales & ACT
Level 6 / 17 Castlereagh Street SYDNEY, NSW 2000
P: +02 9922 3477
F: +02 9922 3443
E: jsmith@rcsa.com.au
www.rcsa.com.au
Version 1.0
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Booking Terms & Conditions
This event is governed by the RCSA Terms and Conditions. These are located on the RCSA Website at www.rcsa.com.au/documents/terms_and_conditions_events.pdf
This event will be open until midday the 1st July 2008 unless booked out earlier.
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Click “Next” to Book
Please ensure that you complete your booking details carefully, including spelling of names, entering addresses and emails.
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Payment accepted online by American Express, Diners Club, Mastercard and Visa.
For help, please see the Terms and Conditions or contact the RCSA on the details above for further information.
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