RCSA VIC Workshop: 'Influencing & Negotiating - Winning Business on Your Terms!'

This site has been closed for registrations.

For further information, please contact Events NSW at crollo@rcsa.com.au

The information below is provided as reference for those who have already registered. This service is provided by InfoTec Communications.

These techniques are applicable in ALL human influencing and negotiating situations.  They are not just confined to client or candidate interactions.

Influencing and Negotiating is a critical competency of highly effective recruitment concultants.

Arranging prospect visits, negotiating fees and rates, presenting short lists, converting a mini-list job into an exclusive job, turning around a counter offer and even arranging interview times are all every-day examples where influencing and negotiating skills directly impact a recruiter's results.

This workshop will show you how simple it is to improve your effectiveness in influencing and negotiating when you understand the fundamentals of how people make decisions.

In this half day interactive workshop, Ross will show you that the skills of influencing and negotiating are not only teachable but reasonably simple once you understand the principles of human communication.  These principles are drawn from psychology and NLP, ard they are principles that underpin ALL our communication, with everybody, ALL the time.

Areas covered in the workshop are as follows:

• The eight key principles of effective communication
• The high impact of your voice over the telephone
• How to use body language to build unconscious rapport
• Why email is the comunication tool of last resort
• How to use the eight principles to effectively build rapport and establish credibility with all personality types, both candidates and clients
• How to overcome common objections and, even better, anticipate and deal with predictable client objections before they come up
• Respectfully moving the client to a decision - creating agreement and forward action steps

In a marketplace where, both the demand for high quality, consistent, recruitment agency services, and the pressure to justify rates and margins has never been stronger, this workshop will give you the compeetence and confidence to win business on YOUR terms.

Who should attend?
This workshop is suitable for all consultants, team leaders or managers at any level of experience.

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About the Presenter
Ross Clennett MRCSA

Ross is a recruitment expert. Since 2003 Ross has been an in-demand expert on recruitment and the recruitment industry in Australia. Ross imparts his expertise through speaking, training, consulting, writing and coaching.

As a professional recruiter, between 1989 and 2003, Ross screened over 80,000 resumes, interviewed over 3,000 people and successfully placed over 500 people in work. Over this time he worked in London, Sydney, Adelaide and Melbourne. He has been professionally recognised by the designation, MRCSA (Accredited Recruitment Professional) awarded by the Recruitment & Consulting Services Association (Aus & NZ).

Ross is a Master Practitioner of NLP as well as having gained his original qualifications at the University of Tasmania in the faculty of economics and commerce (B.Ec. 1988).

Ross’s opinion pieces and skill development articles are regularly published in recruitment industry magazines and on specialist recruitment websites, both in Australia and in the USA.  For Ross's free weekly newsletter, InSight, please visit his website to register: www.rossclennett.com

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Where & When
Thursday 4th September, 2008
Registration at  8:15am,
Event from 8:30am to 12:30pm

Bureaux
Level 1,
530 Lonsdale St,
Melbourne
(just west of corner of William St) 

Investment
Member $434.50 including $39.50 GST
Non Member $651.75 including $59.25 GST

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What’s Included
Workbook and morning tea.

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CPE Points
Attending this program entitles you to claim FOUR points towards APR Status.

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Information Prepared by
Jeni Smith - Continuing Professional Education Administration

RCSA New South Wales & ACT

Level 6 / 17 Castlereagh Street
SYDNEY, NSW 2000

P: +02 9922 3477

F: +02 9922 3443

E: jsmith@rcsa.com.au

www.rcsa.com.au

Version 1.0

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Booking Terms & Conditions
This event is governed by the RCSA Terms and Conditions. These are located on the RCSA Website at www.rcsa.com.au/documents/terms_and_conditions_events.pdf 

This event will be open until midday the 2nd September 2008 unless booked out earlier.

Click “Next” to Book
Please ensure that you complete your booking details carefully, including spelling of names, entering addresses and emails.

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Payment accepted online by American Express, Diners Club, Mastercard and Visa. For help, please see the Terms and Conditions or contact the RCSA on the details above for further information.