These two sessions offer critical steps towards the RCSA Service Delivery Standard. This standard helps recruitment businesses to adopt best practice in the delivery of their services to clients and candidates.
EFFECTIVE DOCUMENT CONTROL SESSION 09:00AM - 10:30AM (Register from 8:45AM)
Effective document control is an important part of maintaining a reliable business management system. It is also a key element in achieving the requirements for certification in the RCSA Service Delivery Standard and the ISO 9001:2000 Quality Management System.
How can this be done simply and effectively? Find out how to develop a document control which is easy to use and which works! Find out what documents should be included, how to build an indexing system without buying a new program, how to reference document consistently.
This is a critical step in building your business systems for certification in Service Delivery or Quality Management.
COMPLIANCE MANAGEMENT SESSION
11:00AM - 12:30PM (Register from 10:45AM)
Well run businesses regularly check to make sure that what they promise they will deliver is being delivered. Customers can’t check out a service before they buy it – they have to take you on your word that what you say you will do. Find out how you can be sure that your business is consistently delivering the promised service.
This presentation will be of particular interest to managers who are responsible for developing an internal compliance program, but also for business managers who want to find out what it is about and how it helps your business.
Find out what should be monitored, what to monitor it against, and how to manage any problems that are revealed. Although an introductory presentation, this course will be highly valuable for businesses wishing to improve the quality of the service delivery and for businesses planning to seek certification in the RCSA Service Delivery Standard or the ISO 9001:2000 Quality Management System.
About the Presenter
Dianne Gibert
Dianne Gibert is a management consultant with over 17 years experience in change of management and performance improvement. She worked in the banking industry for a number of years, and after completing her MBA she joined PA Consulting Group, a major international consulting firm, where she was a consultant on Australian and overseas projects for 10 years.
In 2001 Dianne was involved in the startup of a boutique consultancy firm, out of which emerged Fathom Business Architects. The business is now a leading provider of solutions for service businesses, providing certification and consulting advice.
Based in Melbourne, Fathom has a number of consultants operating around Australia and New Zealand. The business has grown rapidly in recent years, and now provides auditing and certification services in quality and service management and OH&S.
Fathom manages the RCSA Service Delivery Standard certification program on behalf of the RCSA.
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When & Where
Wednesday 7th May 2008EFFECTIVE DOCUMENT CONTROL SESSION 09:00AM - 10:30AM (Registration at 8:45am)
COMPLIANCE MANAGEMENT SESSION
11:00AM - 12:30PM (Registration at 10:45am)
Centre for Association Management
36 Brisbane Street
PERTH WA
Investments
Discounted rate for attending both sessions
Member $434.50 including $39.50 GST
Non Member $651.75 including $59.25 GST
Effective Document Control
Member $295.00 including $26.81 GST
Non Member $442.50 including $40.22 GST
Compliance Management
Member $295.00 including $26.81 GST
Non Member $442.50 including $40.22 GST
Please indicate below which session you wish to choose.
Inclusions
Presentation and Morning Tea
APR Points
FOUR points for Discounted rate: both sessions
TWO points for Effective Document Control
TWO points for Compliance Management
Information Prepared by
Jeni Smith, Administration & Events Officer
RCSA NSW & ACT
Level 6
17 Castlereagh Street
SYDNEY NSW 2000
P: +61 2 9922 3477
F: +61 2 9922 3443
E: jeni.smith@rcsa.com.au
www.rcsa.com.au
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