Support Page

Australian Support

Our team offers our customers, across Australia and beyond, hands on support to help you swiftly and stress free to generate your own booking / customer interaction forms. Cloud based, our platform is easy to access from anywhere worldwide and compatible with most major browsers, computers and mobile devices.

Whether you are looking for a new Booking System; just getting use to the diverse features in My Booking Manager – or a long term customer needing some brainstorming / tech support, we encourage you to pick up the phone and talk to us. The most creative and quick means for us to help you.

We do also monitor our Support emails and endeavour to reply as quickly as possible.

International Switchboard : +61 (0)8 8370 3737

NSW / QLD / VIC / TAS time zone Direct : +61 (02) 8014 8925 (Michael)

SA / NT / WA time zone Direct : +61 (08) 8231 5433 (Bill or Katrina) or 0410 523 106 (Bill)

Sales: sales@mybookingmanager.com

Support: support@mybookingmanager.com

Account & General Enquiries: info@mybookingmanager.com

Joining MBM

• MBM has an extensive amount of great features for my simple needs. Do I have to use them all?
  No you don’t. Our platform has certainly grown over the years to assist clients with highly…
• I’m ready to go with my FIRST booking form. Where do I start?
  Phone us! This is how we train our new clients. Helping you create your FIRST booking…
• How hard is it to set-up booking forms?
  Quite Simple. Many of our clients virtually self train themselves due to the ease of use…
• I’m sick of using a booking platform more interested in showing it’s own branding than my own. Does MBM do this also?
  No. MBM full Business Elite members (94% of our client base) see only a text tag…
• My website carries our own colour scheme and branding. Will an MBM booking form confuse our customers?
  No. MBM enables you to customise your own booking forms to carry your own colour scheme…
• I have my own website. Does MBM replace the need for my website, or conflict with my website?
  MBM offers an enhancement for your website. When you market your ‘event’ on your website, you…
• We don’t have a website. Can we still use My Booking Manager?
  YES. My Booking Manager is 100% independent. In fact, we have a number of clients that…
• What do you see as the primary reasons I should use your online booking system?
  Your customers will appreciate this professionally presented and immediate way to book – it’s what most…
• Does MBM work with Not-for-Profits / Charities also?
  Yes indeed! In fact, over 50% of our clientele draw from these sectors as the word…
• When I join, how long does my membership remain active?
  Forever. MBM’s initial membership / joining fee is for life. Once a member, always a member.

Setting up a New Project

• Can a Landing Page be made to look like our website?
  You can load a header graphic to the top of your Landing Page to ensure it emulates the look…
• Do booking forms have to require payment?
  No – many of our clients run free events for their customers, needing MBM to efficiently manage the registration…
• Do customers find it easier if I have a Landing Page?
  Often yes. Particularly if your run multiple events / functions throughout a year. Customers can bookmark your Landing Page…
• Does MBM charge additional fees for online payments?
  No. MBM simply helps our clients ensure they have a reliable, trustworthy online payment system that maximises the effectiveness…
• Does MBM have any suggested Payment Gateways?
  Yes – two in particular are standard. MBM has found many clients have benefited from the ease/speed of set-up…
• How to add Logos and Images in text
  1. Upload the image    Click on the ‘My Account’ link at the top of the page, then on the…
• How to do Test Registrations & Payments
  You can use several methods to make test Registrations & Payments as outlined below.To test new credit card merchant accounts or…
• Our venue has a maximum number of seats. Can booking forms be capped?
  YES. There are in fact many ways of capping a booking form. Not only the number of attendees (or…
• Some of our events are Private … by personal invitation only. Effectively, we need RSVP forms rather than booking forms. Can this be done?
  YES – setting up a booking form does not need to be complex and during set-up, you can set…
• We have over 100 Training sessions to promote and am concerned a Landing Page will be too hard for customers to find the event for them?
  Grouping your ‘like’ events under Subheads make it easier for people to jump to what is of interest to…

Managing a Project

• Can customers Cancel their bookings online if necessary?
  You have the choice with each booking form to allow or disallow customers the ability to…
• Can we set-up a registration accepting partial payments?
  Yes. Go to Step 6. Extras, you’ll see the “Partial Payment” item. When you click on…
• I need to set-up a series of booking forms that are virtually identical but for different locations. Does each booking form need to be created from scratch?
  No. MBM’s “Copy” button speeds up duplication of booking forms fast. Then after the duplication is…
• I’m going to need to create over 100 booking forms this year. Is there any limit to how many forms I have active at one time?
  No limit. Our platform enables you to create as many forms as you need. Noting each…
• My events are GST free but the Attendee’s Tax Invoice says includes GST
  Normally the Tax Invoice sent to Attendees states that gst is included.However if all your projects in your…