Does MBM collect the money from my clients and then pay me?

No. MBM works with each of our clients to choose a Payment Gateway option that suits them, which is then integrated to their membership, enabling online payments to be made by your clients, direct to you.

We have thousands of training bookings every year and are wondering if you have a discount system for higher volumes?

YES. We have a number of customers with high booking volumes who choose to pay a SET monthly fee that covers their expected booking numbers throughout a year. This helps these businesses to budget in advance; manage cash flow; and evenly spread out booking fees over the year to follow. We have varying size packages to suit, offering substantial reductions in the ‘per person’ booking fee to recognise your volume requirements. Please enquire.

Do Charities / Not-for-Profits pay full price?

No. When first activating your membership, we will confirm your NFP status and set your fee structure at a lower rate to further support your organisation. This discounted fee will remain in place for the duration of your membership ongoing. Reapplying regularly will not be necessary. We love supporting our not-for-profit community.

How do I pay MBM?

Most of our clients simply EFT transfer payments direct to MBM’s bank account, using the details we include on our invoices. In rare circumstances that a client is unable to achieve this, alternate methods can be negotiated (eg. Cheque payment).

How does MBM get their fees from me?

Our accounts department invoice of our clients on the last day of a calendar month, for any activity they have had during that month across all of your active booking forms. If there has been no activity, you will not receive an invoice.

Do you automatically deduct MBM’s fees from our bookings?

No. Because MBM has no access to your bank account, or the money flowing from your client to your bank account. We simply invoice you at the end of the month for activity you’ve had during that month.

What do I get charged if I have months where I don’t have events running?

Nothing at all. Many of our clients in fact have periods they simply don’t have events requiring our booking service. Because we do not charge fixed monthly fees, these clients do not receive an invoice from us.